Terms & Conditions



  1. Payments and Lesson Tracking
    • If paying your instructor in cash, ensure you track your lessons via text messages.
  2. Provisional License
    • Students must bring their UK provisional license to every lesson.
  3. Legal Declarations
    • It is a legal requirement to inform your instructor if you are under a driving ban during the first lesson.
  4. Monetary Responsibility
    • Payments made to franchised instructors are an agreement between the pupil and the instructor.
    • Fastlanez Driving School is not responsible for these transactions.
  5. Cancellation Policy
    • A minimum of 48 hours’ notice is required to cancel a lesson.
    • Less than 48 hours’ notice may result in being charged for the cancelled hours.
    • Contact your instructor directly to reschedule or cancel.
  6. Test Readiness
    • Instructors reserve the right to withdraw their car for your driving test if they feel you are not ready.
    • A minimum of 5 working days’ notice will be provided, unless you book the test with less than 5 working days’ notice.
  7. Lesson Cancellations
    • Fastlanez Driving School is not liable for lesson cancellations due to mechanical breakdowns.
  8. Behavior and Smoking Policy
    • A strict no-smoking policy and zero tolerance for abusive behavior are enforced.
  9. Equal Opportunities
    • Fastlanez Driving School maintains an equal opportunity policy, ensuring no discrimination based on race, color, creed, gender, or sexual orientation.
  10. Block Bookings
    • Block booking lessons must be completed within 6 months of the first lesson.
    • Refunds are not available for block bookings unless no hours have been used.
    • If unsure about future lessons, opt for pay-as-you-go payments.
  11. Complaints Procedure
    • Address complaints with your allocated instructor first.
    • If unresolved, email [email protected].
    • The office manager will respond to emails during working hours (Monday to Friday, 9am–5pm).
    • For urgent matters, call +44 7432 141572 and follow up with an email for clarity.
    • For complaints about test preparation, inform us in advance to allow us to assist effectively.
    • Complaints raised after the test regarding preparation will not be addressed retroactively.